BROTUS STORE POLICIES

SHIPPING

Delivery Times

Your order will arrive within 7 days.

Confirmation

When we ship your order you will be sent an email that your order is on the way with the tracking number.

Rates

$6.00 flat rate regardless of how much you order.  Applies to:  USA including HI, AK, and all US Territories .*

 

*American Samoa, Commonwealth of Northern Mariana Islands (MP), Federated States of Micronesia , Guam (GU),  Marshall Islands, Midway Islands, Palaulsland (PW), Puerto Rico (PR), and Virgin Islands.  This is not a complete list. But it gives you an idea.

 

Methods

We primarily use USPS priority mail, and sometimes UPS.  Both services include shipment tracking.

PAYMENTS

Methods

We accept Visa, MasterCard, Discover, and American Express through our merchant processor, Stripe.

We accept payments from Pay Pal.*

 

*We accept payments from users with verified Pay Pal accounts only.  Not sure if your account is verified?  Visit Pay Pal here to find out.   More information about verification is  also available here.

Currency

All prices and transactions are in US dollars.

 

Sales Tax

Merchandise delivered to California addresses is subject to a 9% sales tax.

 

RETURNS

General Policy

  • We accept returns for replacment or refund.

  • We pay for the merchandise to be returned back to us.

  • We refund the full price of the merchandise and the shipping charges.

  • Refunds are issued via Pay Pal or company check the day after we receive the merchandise.

  • For exchanges,we refund your money so you can purchase a different product on our site anytime.

 

Product Defects

  • Returns accepted up to 1 year.

  • Replacements sent at no additional shipping costs.

 

All Other Returns

  • Returns accepted up to 90 days.

  • Merchandise must be returned in new condition.

 

Refused Orders

If your order is returned to us because you refused delivery from the carrier, we will refund you for the full amount of the merchandise and the shipping.

HOW TO RETURN A PRODUCT

1.  EMAIL US: customerservice@brotus.com

We need to know:

  • Your full name

  • Your email address

  • Zip code

  • Date of purchase (or approximate)

  • Your invoice number (helpful, not required.)

  • Product(s) you would like to return

  • Reason for return

  • What you want (refund or replacement)

  • Do you have access to a UPS Store?

 

2.  WE RESPOND

We provide you with:

  • A Return Authorization Number (RAN)

  • A prepaid UPS shipping label (JPEG attachment)

  • Clear and simple directions to complete the return

 

3.  RETURN THE PRODUCT(S).

  • Print the shipping label on standard letter paper.

  • Bring the merchandise and label to your nearest UPS Store.  Click here to look up.

  • You can buy a box from them or provide your own. (Use a similar size to the product.)

  • The UPS Store clerk will tape the box and attach the shipping label.

  • If you do not have access to a UPS store, we will provide you with alternate instructions.

  • UPS emails us that the return is in shipment when they scan the package.

NOTE:  If you do not have access to a UPS store, we will provide you with alternate instructions.

Brotus 2940 16th St, Suite 213  San Francisco, CA  94103

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